Agente IA sin respuesta en Chat de Prueba — todas las etapas
Hola equipo de soporte, buenas tardes! Mi nombre es Ismael Doreste. Estoy configurando un agente IA (Asistente Kansai) en el workforce. PROBLEMA: El Chat de Prueba no carga respuestas en ninguna etapa del pipeline. El agente no responde — la pantalla queda en loading indefinido o sin actividad. CONTEXTO: - El problema comenzó luego de realizar modificaciones en los objetivos de múltiples etapas - Reinicié la sesión y el chat de prueba sin resultado - Probé en ventana incógnito — mismo comportamiento - El agente tenía funcionamiento correcto previamente ETAPAS AFECTADAS: Todas — Recopilación Inicial, Mantenimiento Predictivo, Venta de Repuestos, Campaña Trade-In, Transfer to Garantías, Coordinación de Servicio, Fuga Detectada, Seguimiento NPS DATOS DE CUENTA: - Email: challengeismaeldoreste@gmail.com - Workforce ID: 8060 - Última modificación: 2/5/2026 Quedo a disposición para cualquier información adicional. Saludos, Muchas gracias !
ChallengeIsmaelDoreste 23 days ago
Agente IA sin respuesta en Chat de Prueba — todas las etapas
Hola equipo de soporte, buenas tardes! Mi nombre es Ismael Doreste. Estoy configurando un agente IA (Asistente Kansai) en el workforce. PROBLEMA: El Chat de Prueba no carga respuestas en ninguna etapa del pipeline. El agente no responde — la pantalla queda en loading indefinido o sin actividad. CONTEXTO: - El problema comenzó luego de realizar modificaciones en los objetivos de múltiples etapas - Reinicié la sesión y el chat de prueba sin resultado - Probé en ventana incógnito — mismo comportamiento - El agente tenía funcionamiento correcto previamente ETAPAS AFECTADAS: Todas — Recopilación Inicial, Mantenimiento Predictivo, Venta de Repuestos, Campaña Trade-In, Transfer to Garantías, Coordinación de Servicio, Fuga Detectada, Seguimiento NPS DATOS DE CUENTA: - Email: challengeismaeldoreste@gmail.com - Workforce ID: 8060 - Última modificación: 2/5/2026 Quedo a disposición para cualquier información adicional. Saludos, Muchas gracias !
ChallengeIsmaelDoreste 23 days ago
Completed
Allow users to edit contacts name
Now it’s possible to edit the name of the contact by clicking in the ✏️ when displaying the contact information
Tomas Celichini 6 months ago
Completed
Allow users to edit contacts name
Now it’s possible to edit the name of the contact by clicking in the ✏️ when displaying the contact information
Tomas Celichini 6 months ago
Completed
Connect Campaign Builder with Contacts filter
You can now start a WhatsApp campaign directly from the Contacts page. This skips Step 1 in the Campaign Builder and takes you straight to Step 2, with the filtered contacts pre-loaded. You can also start a campaign from the Campaign Builder by selecting contacts from a new tab called "Select Contacts", in addition to the usual CSV upload.
Tomas Celichini 8 months ago
Completed
Connect Campaign Builder with Contacts filter
You can now start a WhatsApp campaign directly from the Contacts page. This skips Step 1 in the Campaign Builder and takes you straight to Step 2, with the filtered contacts pre-loaded. You can also start a campaign from the Campaign Builder by selecting contacts from a new tab called "Select Contacts", in addition to the usual CSV upload.
Tomas Celichini 8 months ago
In Progress
Improve Worker Dashboards
We will improve dashboards to show better metrics about: Alba, Inbound Bruno, Outbound Eva, CX Sophia, Post Sales Lucas, Collections
Tomas Celichini 8 months ago
In Progress
Improve Worker Dashboards
We will improve dashboards to show better metrics about: Alba, Inbound Bruno, Outbound Eva, CX Sophia, Post Sales Lucas, Collections
Tomas Celichini 8 months ago
In Progress
Improve integrations section
We will provide an “Integrations" section to allow users to create integrations between Darwin and any other App for example Hubspot, Pipedrive, Zoho CRM, Salesforce, etc with Triggers and Actions.
Tomas Celichini 8 months ago
In Progress
Improve integrations section
We will provide an “Integrations" section to allow users to create integrations between Darwin and any other App for example Hubspot, Pipedrive, Zoho CRM, Salesforce, etc with Triggers and Actions.
Tomas Celichini 8 months ago
Keyboard shortcuts
Keyboard shortcuts - Send templates or quick replies --> "/"- Close conversations --> define - Attachments --> define - Record Audio --> define - Assign conversation --> define
Tomas Celichini 8 months ago
Keyboard shortcuts
Keyboard shortcuts - Send templates or quick replies --> "/"- Close conversations --> define - Attachments --> define - Record Audio --> define - Assign conversation --> define
Tomas Celichini 8 months ago
Display composing indicator in UI for users to see who is interacting
“Bob is typing"… to see that another user is interacting in a conversation
Tomas Celichini 8 months ago
Display composing indicator in UI for users to see who is interacting
“Bob is typing"… to see that another user is interacting in a conversation
Tomas Celichini 8 months ago
Unassigned section
Add the 3er distribution method. Nowadays we have these distribution methods: Round Robin Balanced And we need to implement the Manual assignation where users can auto assign leads because they will be available for all sellers in the Unassigned section.
Tomas Celichini 8 months ago
Unassigned section
Add the 3er distribution method. Nowadays we have these distribution methods: Round Robin Balanced And we need to implement the Manual assignation where users can auto assign leads because they will be available for all sellers in the Unassigned section.
Tomas Celichini 8 months ago
Completed
Custom Fields
Add Custom fields in Settings and assign that custom fields in a conversation. Types of custom fields: Smart (calculated by the Worker and available to edit by the user) Manual (only available to be edited by the user)
Tomas Celichini 8 months ago
Completed
Custom Fields
Add Custom fields in Settings and assign that custom fields in a conversation. Types of custom fields: Smart (calculated by the Worker and available to edit by the user) Manual (only available to be edited by the user)
Tomas Celichini 8 months ago