April 27th, 2026
You can now restrict contacts directly from the chat toolbar. This pauses the AI and disables further interaction. Manage your block list via channel settings.
April 23rd, 2026
Are you receiving inappropriate or confidential files in your support chats? In this video, we'll show you how to use our new moderation tool. Learn step-by-step how to mark content as "sensitive" to blur it automatically, how to permanently delete it if necessary, and how management profiles can restore files when needed. Keep your platform safe and professional with Darwin AI!
April 10th, 2026
Stop wasting time searching for chats. With the new Notification Center, manage mentions and assignments all in one place. Master your workflow in just 60 seconds.
April 8th, 2026
Stop guessing which sales process works best. Enable A/B Testing today and let the data decide. Learn how to set up automatic lead routing in less than a minute. Make every lead count!
March 30th, 2026
Tired of opening every single chat just to see what’s going on? Data diving is over. In just 60 seconds, learn how to activate Highlighted Fields so critical info (budget, intent, priority) pops up with color-coded tags right in your chat list and pipelines.
Why it’s a game-changer:
Flash Scan: Spot what matters without a single click.
Your Darwin, your rules: Pick the 6 data points that matter most to you.
Zero clutter: If the data isn't there, the tag stays out of your way.
March 23rd, 2026
We’ve done some spring cleaning. We updated the menu and Identity settings to make customizing your Workers faster and friction-free.
Identity: Everything that defines your AI, now in one clear spot.
Polishing: Your new superpower to keep your AI’s messages flawless.
Watch this 90-second video to find your way around.
March 20th, 2026
We know how frustrating it is to lose track of a lead just because your CRM is rigid and slow. No more unnecessary clicks and endless forms just to update a status.
Introducing Drag & Drop Pipelines: now you can move your deals as fast as you close them. Visualize, drag, and drop. It’s that simple.
Watch this 60-second video and turn your chaos into order.
March 18th, 2026
We know how soul-crushing it is to spend hours drafting follow-ups that feel like a "copy-paste." Stop wasting mental energy on what to say next.
Our new Smart Follow-ups read your chat history and write the perfect message for you. You just review and hit send.
See how to get your time back in this 1-min video.
January 19th, 2026
Boost your productivity with FilterViews: create, save, and share smart filters to organize your messages instantly. Set default views to hit the ground running and switch between service contexts without wasting a second.
January 12th, 2026
We’ve launched the Integrations Marketplace so you can link Darwin with HubSpot, Meta, Google Sheets, and more—completely hassle-free. Just pick your scenario, map your data in seconds, and let automation do the heavy lifting for you.
Head over to the integrations menu and start automating today!