Backlog

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In Progress

Done

Main Roadmap

Close / Assign / Add custom field / Mark read

In Review

Bulk actions from conversation list

Tomas Celichini

Notifications Center

Keyboard shortcuts - Send templates or quick replies --&gt; "/" - Close conversations --&gt; define - Attachments --&gt; define - Record Audio --&gt; define - Assign conversation --&gt; define

Keyboard shortcuts

Reminders to the Darwin user. See reminders and due reminders in somewhere

Snooze / Reminders

“Bob is typing"… to see that another user is interacting in a conversation

Display composing indicator in UI for users to see who is interacting

Add the 3er distribution method. Nowadays we have these distribution methods:<ul><li>Round Robin</li><li>Balanced</li></ul>And we need to implement the Manual assignation where users can auto assign leads because they will be available for all sellers in the Unassigned section.

Unassigned section

“insert‑as‑draft” to keep risk low and to allow user to edit the AI generated reply

Planned

Smart (AI) reply suggestions

Send Later

We will provide an “Integrations" section to allow users to create integrations between Darwin and any other App for example Hubspot, Pipedrive, Zoho CRM, Salesforce, etc with Triggers and Actions.

Improve integrations section

We will improve dashboards to show better metrics about:<ul><li>Alba, Inbound</li><li>Bruno, Outbound</li><li>Eva, CX</li><li>Sophia, Post Sales</li><li>Lucas, Collections</li></ul>

Improve Worker Dashboards

New sidebar in conversations to apply Quick Filters

You can now start a WhatsApp campaign directly from the Contacts page. This skips Step 1 in the Campaign Builder and takes you straight to Step 2, with the filtered contacts pre-loaded. You can also start a campaign from the Campaign Builder by selecting contacts from a new tab called "Select Contacts", in addition to the usual CSV upload.

Completed

Connect Campaign Builder with Contacts filter

Now it’s possible to edit the name of the contact by clicking in the ✏️ when displaying the contact information

Allow users to edit contacts name

Send Location

Quick replies section

Allow users to:<ul><li>See Assign conversations section</li><li>Reply</li><li>Notifications</li></ul>

Mobile App (PWA)

Add Custom fields in Settings and assign that custom fields in a conversation.Types of custom fields:<ul><li>Smart (calculated by the Worker and available to edit by the user)</li><li>Manual (only available to be edited by the user)</li></ul>

Darwin Ai

Main Roadmap