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Hola equipo de soporte, buenas tardes! Mi nombre es Ismael Doreste. Estoy configurando un agente IA (Asistente Kansai) en el workforce. PROBLEMA: El Chat de Prueba no carga respuestas en ninguna etapa del pipeline. El agente no responde — la pantalla queda en loading indefinido o sin actividad. CONTEXTO: - El problema comenzó luego de realizar modificaciones en los objetivos de múltiples etapas - Reinicié la sesión y el chat de prueba sin resultado - Probé en ventana incógnito — mismo comportamiento - El agente tenía funcionamiento correcto previamente ETAPAS AFECTADAS: Todas — Recopilación Inicial, Mantenimiento Predictivo, Venta de Repuestos, Campaña Trade-In, Transfer to Garantías, Coordinación de Servicio, Fuga Detectada, Seguimiento NPS DATOS DE CUENTA: - Email: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:challengeismaeldoreste@gmail.com">challengeismaeldoreste@gmail.com</a> - Workforce ID: 8060 - Última modificación: 2/5/2026 Quedo a disposición para cualquier información adicional. Saludos, Muchas gracias !

In Review

Agente IA sin respuesta en Chat de Prueba — todas las etapas

ChallengeIsmaelDoreste

Close / Assign / Add custom field / Mark read

Bulk actions from conversation list

Tomas Celichini

Today I tried to filter the first days of June, but the latest month it allows me to filter is May. If I set the filter to “Today,” it doesn’t show any information.

Error in date filters

Jorge Davila

Transition between human stages can't change the owner of the lead / custome

Mariana Flores

Notifications Center

Keyboard shortcuts - Send templates or quick replies --&gt; "/" - Close conversations --&gt; define - Attachments --&gt; define - Record Audio --&gt; define - Assign conversation --&gt; define

Keyboard shortcuts

Reminders to the Darwin user. See reminders and due reminders in somewhere

Snooze / Reminders

“Bob is typing"… to see that another user is interacting in a conversation

Display composing indicator in UI for users to see who is interacting

Add the 3er distribution method. Nowadays we have these distribution methods:<ul><li>Round Robin</li><li>Balanced</li></ul>And we need to implement the Manual assignation where users can auto assign leads because they will be available for all sellers in the Unassigned section.

Unassigned section

“insert‑as‑draft” to keep risk low and to allow user to edit the AI generated reply

Planned

Smart (AI) reply suggestions

Send Later

We will improve dashboards to show better metrics about:<ul><li>Alba, Inbound</li><li>Bruno, Outbound</li><li>Eva, CX</li><li>Sophia, Post Sales</li><li>Lucas, Collections</li></ul>

Improve Worker Dashboards

We will provide an “Integrations" section to allow users to create integrations between Darwin and any other App for example Hubspot, Pipedrive, Zoho CRM, Salesforce, etc with Triggers and Actions.

Improve integrations section

New sidebar in conversations to apply Quick Filters

You can now start a WhatsApp campaign directly from the Contacts page. This skips Step 1 in the Campaign Builder and takes you straight to Step 2, with the filtered contacts pre-loaded. You can also start a campaign from the Campaign Builder by selecting contacts from a new tab called "Select Contacts", in addition to the usual CSV upload.

Completed

Connect Campaign Builder with Contacts filter

Now it’s possible to edit the name of the contact by clicking in the ✏️ when displaying the contact information

Allow users to edit contacts name

Send Location

Quick replies section

Allow users to:<ul><li>See Assign conversations section</li><li>Reply</li><li>Notifications</li></ul>

Mobile App (PWA)

Add Custom fields in Settings and assign that custom fields in a conversation.Types of custom fields:<ul><li>Smart (calculated by the Worker and available to edit by the user)</li><li>Manual (only available to be edited by the user)</li></ul>

Darwin Ai

Main Roadmap